Defining World-Class
TeleVox Strives to Meet World-Class Operation Levels
As we begin our 15th year of service, we have challenged ourselves to improve service and exceed support standards set by world-class organizations nationwide. TeleVox has always been known for outstanding and legendary customer service, but that’s just not enough. Our customers deserve more. We have implemented new business processes, internal systems and industry benchmarks to measure our own performance. As the first company to initiate world-class performance standards in the industry, our mission is to provide the most memorable service experience for each and every customer.
World-Class Service
When you join as a TeleVox customer, you’ll notice the high level of service immediately. From implementation to continuous account management, each client receives timely follow-up and surveys ensuring quality and satisfaction throughout. Our chief concern is your satisfaction. With a product return rate of less than 2%, we are confident that you will not only enjoy the benefits of the products purchased, but also experience the best customer service the industry has to offer.
The world-class experience begins with the purchase of a TeleVox product. From continued sales training to enhanced customer service skills, we pledge to provide extensive education and training with each of our solutions. You can feel at ease knowing that our system trainers, service personnel and implementation specialists have all passed product certifications.
World-Class Support
TeleVox utilizes state-of-the-art technologies to monitor customer concerns. Our call center utilizes VoIP technologies that integrate with a robust CRM solution to assist you in the timeliest manner possible. Easy-to-use knowledge base systems allow client access to troubleshoot or lookup common system resolutions. Our support infrastructure is designed to meet the challenges of today and tomorrow. TeleVox is investing millions of dollars in service and support resources to continue our industry-leading approach to customer care.
For a call center, timeliness is the number one issue that concerns customers today. While other vendors are reacting to problems and inefficiencies, TeleVox is proactively working toward the future. With a successful first-time close ratio of greater than 70%, you can be assured that problems will be addressed on the first call and not the fifth. TeleVox continues to measure its performance against industry benchmarks, and we can proudly confirm that we surpass industry averages in major call center metrics.
World-Class Engineering
The backbone of a technology company is its development and programming department. TeleVox’s engineering resources are the most advanced in the industry, with combined experience totaling more than 80 years. As a Microsoft Certified partner with a specialized competency in Data Management Solutions, TeleVox employs certified engineering teams in programming and IT administration. The TeleVox data center is the envy of the communications arena, delivering more than 5 million automated reminder calls per month. With capabilities, redundancy and back-up procedures unmatched by anyone in the industry, our data center is even built to withstand catastrophic events such as hurricanes, floods and power outages.
Through continuous research and development, TeleVox is leading the way for communication developments. Our hardware and software architecture completes a foundation that is not only scalable but also holds the highest levels of security known in the IT industry.