• Can a patient or responsible party reset their own password? Yes, from the Patient Login Screen select the 'Forgot My Password' link. The new password will be emailed to the email address we have on record.

• What do I do when I get an email telling me that the T.LINK system is not posting? Reboot the computer that has TVOXINTEGRATION installed.

• How do I know which computer has TeleVox Integration (TVOXINTEGRATION) installed? Click the Windows Start icon and select Programs followed by Startup. You should see this 'TVOXINTEGRATON' icon:
  

• How do I reset a patient/responsible party user ID or password? Login to the T.LINK Staff Administration website. Select 'T.LINK Users' followed by 'T.LINK Search'. Enter the first few letters or the first and/or last name of the patient or responsible party and click 'Search'. Once found, click on the appropriate name. This information is also covered in the T.LINK training video 'T.LINK 5: InfoAnywhere''.

• How do I see how many active T.LINK accounts there are? Login to the T.LINK Staff Administration website and select 'Reports' followed by 'Active Accounts'.

• What are the minimum requirements for passwords? T.LINK passwords must be at least four (4) characters in length.

• When do the appointment reminder emails go out? Appointment reminders are sent at approximately 12:10 am, Central Time (CT), on the day specified by the appointment reminder schedule. This schedule can be viewed by selecting 'Email Preferences' in the T.LINK Staff Administration website.

• What is the T.LINK process of making on-line payments using OrthoBanc©? With their username and password, the Responsible Party (RP):
  1. Logs into the T.LINK website and clicks the 'Make Payment Now' link.
  2. They choose the payment method, setup in advance between OrthoBanc© and the Orthodontic practice, Visa, MC, Checking Account, etc.
  3. They fill in their account number and related information along with the payment amount and submit the payment.
  4. T.LINK gives them a confirmation page to make sure they want to go forward with the payment.
  5. If they choose to go forward, the payment information is posted securely to the OrthoBanc© servers and any errors in card number, etc. are returned to the RP for correction.
  6. Once OrthoBanc© successfully accepts the payment request, the RP is presented with the option to print a receipt. At this point an email message is sent immediately to the practice informing the chosen staff member(s) that a payment request has been made. A record of the RP transaction containing the date, the RP, the patient, the amount and the last 4 digits of the account number is stored in the T.LINK database.

• When does a practice get their funds deposited from OrthoBanc©? OrthoBanc© electronically deposits funds into practice bank accounts five (5) times per month on a pre-determined schedule.

• Are on-line payments, made through OrthoBanc©, automatically posted into the PMS database? If not, when should a practice post their OrthoBanc© on-line payments? There are a few PMS vendors who allow posting of OrthoBanc© payments directly into the PMS. Currently these include Dolphin, IMS©, Oasys©, topsXtreme©, OrthoII© and New Horizons©. TeleVox recommends that each practice check their Deposit Statement report, at least once per week, on the OrthoBanc© website. If the report is correct, the practice should then post the payments. This insures that payments actually deposited are posted.

• Why does OrthoBanc© charge per transaction fees and credit card discount rate fees? Various costs and fees are incurred in processing on-line payments: For example, OrthoBanc© passes the credit card processing warehouses fees they incur, in the form of the discount rate percentage, directly back to the practice without any markup (i.e. the percentage is the same as what they are charged.) Since monthly or sign up fees are not charged by OrthoBanc© a transaction fee, up to $1.50, is collected to cover their internal costs and expenses.

Posted on Wednesday, December 13th, 2006 at 10:35 am and is filed under Support Q&A, TLINK.