• How do I load my custom CD in the CD Autoload System player? Put a new music CD in the CD Autoload System and close the lid. You can remove the CD once the music stops playing.

• The Vox On-Hold player will not load custom CD's?
  1. If this is the first time using the player, ensure the cardboard inserts used in shipping have been removed.
  2. Electromagnetic Interference (EMI) may disrupt CD loading if the player is too close to other electronic devices. Be sure to locate the player away from other electronic devices to eliminate this situation. If player relocation is not possible, then take the player to a different room, away from electrical devices, open the lid and put in the CD. Close the lid and wait for the music to stop playing.
  3. Connect the player back to the phone system.
  4. Test the system and verify that custom CD's load properly.

• How do I adjust the volume of my on-hold music? Depending on the player model, there is a volume knob on the player itself. Set, test, and adjust the volume to the preferred level.

• On-hold music sounds garbled, how is it fixed? Electromagnetic Interference (EMI) may be the cause. To test, take the CD Autoload System player to a room that does not have electrical devices. Open the lid and put in the CD. Close the lid and wait for the music to stop playing. Connect it back to phone system and test to see if issue has been resolved. If the situation continues, then relocate the player away from other electronic devices.

Posted on Wednesday, December 13th, 2006 at 10:24 am and is filed under Support Q&A, VoxOnHold.