TeleVox Enhances LabCalls® System With New Features and Updates
Mobile, AL, July 21, 2006 - TeleVox Software, a leading provider of communication solutions for the healthcare industry, has released an updated version of its LabCalls lab results delivery system with numerous enhancements. TeleVox has made improvements within both the healthcare provider delivery and patient retrieval portions of the system.
Healthcare providers working with the LabCalls system benefit from updates designed to simplify patient communication processes. Users now experience streamlined navigation within the system and have access to an improved support area, including a library of videos developed to address common help topics. To benefit Spanish-speaking users, LabCalls now supports Spanish when delivering personal messages to patients regarding lab test results. Other aesthetic LabCalls changes include updates to the color scheme and message player.
Mytestresults.com, the web interface utilized by patients to review lab test results online, has also undergone a series of enhancements. Practices now have the ability to brand the patient retrieval site with their own color scheme and graphics, reinforcing the practice’s brand image with patients. When reviewing lab results, patients benefit from more user-friendly navigation as well as a number of other functional improvements.
LabCalls has made significant strides as a patient education tool as well. Through mytestresults.com, patients now have access to links about the healthcare topics related to their specific test. The articles are provided by Healthline and WebMD, two of the nation’s most respected providers of consumer health information.
LabCalls has reduced communication costs for healthcare organizations across the country, eliminating much of the time and expense associated with delivering lab results to patients. Patients are given convenient, 24/7 access to results via touchtone phone or Internet connection. All results are secure and meet HIPAA requirements for confidentiality.
“We are very proud of the added features and improvements LabCalls now brings to the healthcare industry,” said Neil Armentrout, TeleVox President and CEO. “Continuous focus on improving technology helps us meet two of the industry’s greatest challenges: patient communication and office efficiency.”
About TeleVox - TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the healthcare industry. With over 14 years of experience, TeleVox offers a full range of products, including outbound messaging, inbound IVR applications, interactive website design and hosting, on-hold messaging, secure online communication portals and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications, patient inquiry and practice marketing. TeleVox has a worldwide presence in over 12,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.
Contact:
Allison White
TeleVox Software
800-644-4266
allisonw@televox.com
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