Mobile, AL, March 30, 2006 – TeleVox Software, Inc. announces the availability of SmartText™, a text messaging feature now available with its HouseCalls ASP™ automated messaging system. The SmartText feature is the latest addition to the message delivery methods offered by HouseCalls. Now, HouseCalls ASP users in the medical industry can choose from phone, e-mail, text messaging or any combination of the three when delivering appointment reminders.

SmartText allows practices and healthcare organizations to deliver appointment reminders to patients’ cell phones up to two hours before their scheduled visit. As with HouseCalls ASP phone and e-mail messages, each text message can include patient-specific information such as name, date, time and location. Messages also include opt-in/opt-out selections to ensure patients’ privacy and acceptance.

“The addition of SmartText to our HouseCalls ASP system keeps TeleVox on the cutting edge of patient communication,” said Neil Armentrout, TeleVox President and CEO. “Our customers have come to expect continual product innovation, and SmartText exemplifies how we are meeting those expectations.”

Statistics from 2004 show that more than 30 million text messages were sent in the United States alone, and this number has grown significantly as more Americans adopt text messaging technology. Today, over 90% of all U.S. cell phones are text capable.

According to national averages, the patient no-show rate is 18 percent, yet HouseCalls clients have seen that number drop dramatically with automated phone messages alone. Communication plans involving phone, e-mail and text messaging maximize clients’ reach while providing patients with convenient, friendly reminders.

SmartText is compatible with major wireless network providers and is approved by the Mobile Messaging Association, the regulatory organization for mobile messaging.

About TeleVox - TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the healthcare industry. With over 14 years of experience, TeleVox offers a full range of products, including outbound messaging, inbound IVR applications, interactive website design and hosting, on-hold messaging, secure online communication portals and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications, patient inquiry and practice marketing. TeleVox has a worldwide presence in over 12,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

Contact:
Chad Greer
TeleVox Software
800-644-4266
info@televox.com

Posted on Thursday, March 30th, 2006 at 1:57 pm and is filed under Press Releases, Medical.