Mobile, AL, March 27, 2006 – TeleVox Software, a leading provider of communication technology products, recently announced its partnership with Coushatta Casino. Coushatta plans to use HouseCalls, TeleVox’s automated messaging system, to supplement its aggressive marketing campaigns to current customers.

Combining exclusive message-building technology and natural recorded voices, HouseCalls is able to deliver seamless messages that include information such as customer name, date, time and location. Calls may also include response options which allow customers to be transferred to live representatives to book rooms or request more information. HouseCalls provides a timely alternative to direct mail, as calling campaigns can be scripted, recorded and delivered to customers within approximately five minutes.

The immediate success of a HouseCalls pilot drove Coushatta to subscribe to the HouseCalls system. As part of the pilot campaign, calls were sent to customers promoting an upcoming Blackjack tournament. Of the calls answered by a live party, 6% transferred to a Coushatta reservation representative to book a hotel room or inquire about the tournament. Additional bookings occurred after customers called Coushatta in response to an answering machine message left by the system.

“HouseCalls has been used in a wide variety of applications, and we’re anxious to see how Coushatta Casino and other gaming industry leaders apply our technology in the future,” said Neil Armentrout, TeleVox President and CEO.

About Coushatta Casino - Located 25 miles northeast of Lake Charles on US 165 (I-10 Exit 44) and five miles north of Kinder, Coushatta Casino Resort is Louisiana’s largest land based gaming resort with over 2800 slot machines and 70 table games, plus a 16-table live Poker Room. Amenities include five restaurants on the casino floor, a supervised children’s activity center, teen arcade, 500 luxurious hotel rooms, 40-acre RV park with 100 pads plus 100 fully furnished chalets, an award-winning 18-hole par-72 championship golf course, and a 24-bay fuel facility with convenience store. Coushatta Casino Resort is owned and operated by the Coushatta Tribe of Louisiana. Phone 1-800-584-7263 for more information, or access the website at www.coushattacasinoresort.com.

About TeleVox - TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions. With over 14 years of experience, TeleVox offers a full range of products, including outbound messaging, customer outreach programs, data append services and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with customer notifications, appointment reminders, collections efforts, and product and service introductions. TeleVox has a worldwide presence in over 12,000 companies and delivers millions of messages weekly via telephone and the Internet.

Contact:
Chad Greer
TeleVox Software
800-644-4266
info@televox.com

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Posted on Monday, March 27th, 2006 at 9:32 am and is filed under Press Releases, Casino.