Mobile, AL, March 10, 2006 – TeleVox clients were recently awarded Honor Roll status among America’s Best Hospitals List for 2005. Of the 16 Honor Roll hospitals recognized by U.S. News & World Report, 12 are TeleVox customers.

RTI International, a consulting firm in Research Triangle Park, NC, compiled the 2005 rankings. Over 6,000 U.S. hospitals were scored across 17 different medical specialties, including orthopedics, pediatrics and respiratory disorders. Honor Roll hospitals achieved exceptional rankings in at least 6 of the 17 specialties. Hospitals were assessed through numerous criteria, including nurse availability, key technologies and surveys of U.S. physicians.

“We are pleased to see so many TeleVox clients honored for their outstanding performance,” says Neil Armentrout, TeleVox President and CEO. “Their excellent patient service does not go unnoticed, and we are excited that our technology has helped these hospitals achieve Honor Roll status.”

Clients that achieved Honor Roll status have used HouseCalls™, TeleVox’s automated messaging technology, to deliver many types of messages, including appointment reminders, recall notices and account balance notifications. Each message uses natural voices and can be personalized to include patient name, appointment time and date, doctor name, location and specific instructions. TeleVox has thousands of accessible phone lines, allowing the delivery of millions of calls per day.

TeleVox’s LabCalls® system has also helped these organizations streamline the delivery of lab results to patients. Each patient is provided a secure PIN to privately access his or her results whenever it is most convenient.

Using technology from leading hardware manufacturers, the TeleVox data center maintains the highest quality industry standards. Data is protected by multi-layered failover firewall security, providing fault tolerance, redundancy and high availability. TeleVox recently celebrated its tenth year as a Microsoft® Certified Partner with recognized expertise in Data Management Solutions.

About TeleVox - TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the healthcare industry. With over 14 years of experience, TeleVox offers a full range of products, including outbound messaging and inbound IVR applications. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 12,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

Contact:
Chad Greer
TeleVox Software
800-644-4266
info@televox.com

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Posted on Friday, March 10th, 2006 at 2:42 pm and is filed under Press Releases, Medical.