Mobile, AL, December 30, 2005 - TeleVox Software, Inc., a leading developer of telephony-based communications, has been chosen as the customer relationship messaging provider for Southwest Gas. The company is one of the nation’s fastest-growing natural gas distribution companies, and will use HouseCalls, TeleVox’s automated outbound messaging system, to communicate with delinquent customers throughout Arizona, Nevada and California.

Southwest Gas will use HouseCalls for a series of two-part collections campaigns. Delinquent accounts will receive a mailed disconnect notice informing them of past due amounts. If the overdue account is not resolved, a HouseCalls reminder call may be delivered before further action is taken.

Through its exclusive message-building technology and recorded human voices, HouseCalls delivers personalized messages to each of the utility’s customers. Messages have multilingual capabilities and specify names, dates and amounts due. TeleVox’s data centers cover both coasts, meeting the expanding needs of utilities such as Southwest Gas.

“We are excited to be a part of this innovative collections campaign with Southwest Gas,” says Neil Armentrout, TeleVox President and CEO. “Southwest Gas is setting a new standard for customer communication, and HouseCalls will play a significant role in those efforts.”

“HouseCalls allows Southwest Gas to assist customers with past due accounts in an efficient, cost-effective manner,” said Kate Mitchell, Manager, Customer Assistance Support & Training of Southwest Gas. “Its ease of use and flexibility will be a tremendous addition to our collection strategy.”

About Southwest Gas - Southwest Gas Corporation provides natural gas service to more than 1.6 million customers in Arizona, Nevada and California. Its service territories are centered in one of the fastest-growing regions of the country. For more information about Southwest Gas, please visit www.swgas.com.

About TeleVox - TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the utility industry. With over 13 years of experience, TeleVox offers a full range of products, including outbound messaging, data append services and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with customer notifications, appointment reminders and collections efforts. TeleVox has a worldwide presence in over 12,000 organizations and delivers millions of messages weekly via telephone and the Internet.

Posted on Friday, December 30th, 2005 at 3:05 am and is filed under Press Releases, Utilities.