Mobile, AL, November 10, 2005 – TeleVox Software, Inc., a leading developer of telephony-based communication solutions, has added Alliant Credit Union, one of America’s largest credit unions, as one of its newest financial services customers. Using HouseCalls, TeleVox’s automated messaging technology, Alliant will place collection calls to credit union members with past due accounts.

TeleVox’s exclusive technology delivers personalized messages to overdue members, including first names, last names, dollar amounts and due dates. Each call features pre- recorded human voices and provides Alliant members with a mailing address and website URL to make their payment.

"We are always searching for a creative approach to collections,” says Dona Svehla, Alliant’s Manager of Collections and Fraud. “This innovative solution will enhance the efficiencies of the collections department by improving collection hits while maintaining low operating costs. We are excited to partner with TeleVox."

Svehla also noted the flexibility and cross-functional components of HouseCalls as key factors in Alliant’s decision to adopt the messaging system. Alliant officials envision HouseCalls playing a significant role in other credit union applications, including marketing of new products and services.

“We are very pleased that Alliant Credit Union is allowing us to assist in its collection efforts,” says Neil Armentrout, TeleVox President and CEO. “While improving its own collections, Alliant is showing a steadfast commitment to customer service by easing the payment process for its members.”

About Alliant Credit Union - (www.alliantcreditunion.com) - Alliant Credit Union is a not-for-profit, independently operated financial cooperative with more than 187,000 members and $4.5 billion in assets, making it the largest credit union in Illinois (and the eighth-largest in the nation based on asset size). As a member-owned financial institution, Alliant exists to foster members’ financial well-being and to serve their best interests. Alliant is headquartered in Chicago and is an Illinois-chartered credit union, and as such, is under the supervision of the Illinois Department of Financial and Professional Regulation. Alliant is an equal housing lender and federally insured by the National Credit Union Share Insurance Fund, which is administered by the National Credit Union Administration, an independent agency of the U.S. Government.

About TeleVox Software, Inc. - (www.televoxcrm.com) - TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions. With over 13 years of experience, TeleVox offers a full range of products, including outbound messaging, customer outreach programs, data append services and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with customer notifications, appointment reminders and collections efforts and product and service introductions. TeleVox has a worldwide presence in over 12,000 companies and delivers millions of messages weekly via telephone and the Internet.

Posted on Thursday, November 10th, 2005 at 3:04 am and is filed under Press Releases, Financial.