TeleVox Clients Among Nation’s Top Health Plans
Mobile, Ala. ?•„ November 1, 2005 ?•„ Health plan customers of TeleVox Software, a leading provider of communication solutions for the managed care industry, were included on the America?•?s Best Health Plans List for 2005. A total of eighteen TeleVox customers were among the top 25 ranked health plans in the nation according to the list, which is presented by U.S. News & World Report and the National Committee on Quality Assurance (NCQA).
NCQA publishes an annual State of Health Care Quality report, which examines health plan performance trends, tracks variations in care patterns and recognizes top-performing plans. The Best Health Plans list is created with data from this report and published by U.S. News & World Report to more than 10 million people nationwide. More than 500 health plans submitted clinical and member satisfaction data to NCQA for evaluation. The assessment criteria for plans include access to care, prevention, treatment, member satisfaction and NCQA accreditation.
The report evaluates health plans in the Commercial, Medicare and Medicaid lines of business and assigns rankings for each of these categories. Seven of TeleVox?•?s customers were among the top 25 Commercial plans, five customers were among the top 25 Medicare plans and 10 were among the top 25 Medicaid plans, including the number one Medicaid-based plan in the country. TeleVox?•?s health plan customers use the company?•?s automated messaging system, HouseCalls?•?, and member outreach program, PostcardPlus?•?, to provide continuous, effective and efficient communication to their members in an effort to improve the quality of care they receive.
?•?We are proud to see our customers nationally recognized for their high quality of care,?•? says Neil Armentrout, President and CEO. ?•?This acknowledges their dedication to superior member care and communication and we are pleased that our technology has helped them to deliver that.?•?
About TeleVox
TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the managed care industry. With over 13 years of experience, TeleVox offers a full range of products, including outbound messaging, member outreach programs and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with member communications. TeleVox has a worldwide presence in over 12,000 organizations and delivers millions of messages weekly via telephone and the Internet.