CEO Neil Armentrout attributes growth increase to HouseCalls and T.LINK application sales.

Mobile, Ala. – June 27, 2005 -TeleVox Software, Inc. today announced that the company’s revenues grew 63.76% in the last year. This enormous revenue jump follows on the heels of a steadily climbing revenue pattern since the company’s inception in 1993.

This year’s unprecedented growth rate landed TeleVox a spot on Healthcare Informatics magazine’s most anticipated annual healthcare IT list: the “Healthcare Informatics 100.” This is the second consecutive year that TeleVox has made the list, which is ranked by annual healthcare IT revenue.

Additionally, TeleVox appeared on the magazine’s “Top 10 Companies by Revenue Increase from 2003 to 2004.”

TeleVox, which provides patient messaging solutions to dental and orthodontic practices all over the world, delivers millions of communications through diverse applications, including appointment reminders, on-hold messaging and interactive Web services.

Neil Armentrout, TeleVox CEO, attributes the company’s growth to its quality products, customer service and support. “TeleVox has grown exponentially over the last several years,” he said. “Products such as our hosted HouseCalls and T.LINK applications are fueling our company’s growth, and our call center is now capable of handling five million transactions per month.”

TeleVox’s flagship product, HouseCalls, which contacts patients automatically via email or phone to remind them of upcoming appointments, not only frees up staff members from making reminder phone calls, but also has been proven in studies to save dental practices money that otherwise would be lost in missed appointments.

Dr. David Sarver at Drs. Sarver and Yanosky in Birmingham, AL, is one such orthodontist who can attest to the benefits that HouseCalls offers. The practice houses two orthodontists and 12 staff members. When Dr. Sarver implemented HouseCalls in 1995, he immediately found that HouseCalls reduced his no-show rate by 85%, and that 75%-80% of patients responded to the phone prompts. As a result, his practice has realized fewer broken appointments, greater practice revenues, improved patient compliance, reduced front-office workload, and increased efficiency.

“In today’s world, families often have two working parents, and children are involved in numerous activities. Everyone is spread very thin,” Sarver said. “Being able to remind patients and parents about their appointments in various ways is necessary.”

TeleVox offers a number of other HIPAA-compliant patient messaging products, each which brings its own unique money-saving characteristics to the table.

“Our suite of products has been designed to let dentists and their staff members focus on their core business: patient care,” Armentrout said. “We eliminate administrative tasks such as making and receiving routine phone calls, managing Web sites, or installing and maintaining software.”

The TeleVox suite of products includes:

• Housecallsâ„¢: an outbound message delivery system that uses familiar staff voices to contact customers via e-mail or phone with courtesy messages, including appointment reminders, no-show reschedules and client information.
• LabCallsâ„¢: an inbound inquiry system that enables patients to retrieve their lab results any time, day or night, by calling a toll-free number or logging onto a secure Web site.
• Vox On-Holdâ„¢: a message system that delivers a wide array of informational and educational messages that can be standard, customized, or geared toward each business’s specialty.
• T.LINKâ„¢: an online communication gateway that extends a practice’s reach over the Web by connecting patients with account information, appointment times, and secure online payment options.
• Web Design: a variety of Web design and hosting services that help companies expand their customer base, enhance customer education and build better relationships.

“As the healthcare industry increases its adoption of technology, dental and medical practices will look to TeleVox Software for products that will help them return to a more patient-centric form of care: where doctors and their staff members spend time with patients, not on the telephone,” Armentrout said.

About TeleVox

TeleVox is a leading provider of customer communication and messaging software applications. Headquartered in Mobile, AL, TeleVox designs software applications for practices that want to improve communication and relationships patients while increasing profitability. TeleVox offers a full suite of high-quality, accurate customer-communication products, including outbound message delivery, inbound inquiry, Web design, Web hosting, and on-hold messaging products. Through extensive partnerships with practice management system companies in the dental industry, only TeleVox can provide a seamless interface with more than 1,000 different types of management systems. TeleVox provides unparalleled customer support in every area critical to the success of the system, beginning with the system installation and implementation, all the way through technical support and system upgrades.

Posted on Monday, June 27th, 2005 at 3:26 am and is filed under Press Releases, General.