TeleVox to offer doctor-patient communication services to PSA group practice

Mobile, AL, August 18, 2004 - TeleVox Software, Inc., a leading developer of software and services for the medical industry, and Pathology Service Associates, LLC (PSA), the leading provider of business services and support to independent pathology practices, have entered into a strategic Business Alliance Agreement.

PSA members will benefit by having access to discounted TeleVox products, which are proven to increase doctor-to-patient communications. Specifically, this agreement will give PSA member practices access to TeleVox LabCallsâ„¢ at significantly reduced rates. LabCallsâ„¢, an inbound telephony product, allows patients to check their lab results online or by phone, significantly reducing staff workload.

LabCallsâ„¢ from TeleVox simplifies and streamlines the process of retrieving the lab test results. Patients using LabCallsâ„¢ can retrieve personalized messages with their lab results 24 hours a day, seven days a week. LabCallsâ„¢ is accessible via telephone or Web, provides security and confidentiality and is HIPAA compliant. All activity is archived, providing a record of which patients retrieved their results.

“PSA is a leader in pathology services, and our scalable LabCalls solution will provide security and convenience for practices and patients alike,” said Neil Armentrout, CEO and President of TeleVox Software, Inc.

"PSA's affiliation with TeleVox will allow our affiliated practices the opportunity to incorporate leading-edge technology into their practices”, commented Suzanne Galloway, PSA's Chief Operating Officer. Paul A. Johnson, D.B.A., MBA, PA, HT, PSA's Business Alliance Assessment Committee Chairman added, "TeleVox's LabCalls solution enables PSA practices the opportunity to provide a much needed and greatly appreciated high-level service to their physician clients and the patients they serve.”

About The Organizations

TeleVox Software, Inc. (www.televox.com) has developed and hosted telephony-based, Web-enabled communication solutions since 1992. TeleVox delivers millions of messages weekly for the healthcare industry via telephone and the Internet. For more information, contact Chad Greer at 1-800-644-4266 or chadg@televox.com.

Pathology Service Associates, LLC, the Business Solution for Pathologyâ„¢, is a leading provider of business services and support to independent pathology practices. Through an integrated approach of billing and collection services, practice marketing support, and business support services, PSA offers pathology practices the opportunity to enhance revenue and retain their independence. Founded in 1995 by physicians in five South Carolina pathology practices, the PSA network today services over 350 pathologists in 21 states and the Virgin Islands. For further information about PSA, visit their homepage at www.psapath.com or call 800-832-5270.

Posted on Wednesday, August 18th, 2004 at 4:01 am and is filed under Press Releases, Medical.