Partnership Extends Notification Services to Energy Customers

Atlanta, Georgia, April 14, 2004 - Enercom, the leading provider of Internet applications for the customers of energy companies, today announced a partnership agreement with TeleVox Software, a major developer of telephony-based and web-enabled communication solutions. The two companies will partner to market HouseCalls‘, an application that allows energy companies to automate notification services to their customers.

With HouseCalls, energy companies can automatically phone or e-mail their customers with balance due reminders, disconnect notices, service call messages and customer surveys, in addition to message blasts for outages. HouseCalls provides next-day reports on the results of completed calls. By replacing or supplementing call center operations, energy companies stand to reduce overhead costs and improve customer service levels. HouseCalls currently delivers over two million messages monthly to customers in a variety of industries.

“Energy companies are seeking ways to more effectively and efficiently communicate with their customers,” said Enercom President and CEO Paul Conlan. “TeleVox’s services offer new communication options that lower costs and increase customer service. These services are scalable, easy to implement and can be used to replace or supplement traditional communication channels. TeleVox’s proprietary message-building technology knits human voice elements together to seamlessly deliver professional messages with a personal touch customers will value.”

“Enercom’s depth of experience in the energy industry makes them a valuable strategic partner for TeleVox,” said Neil Armentrout, CEO and President of TeleVox Software, Inc. “Through our partnership, energy companies will be able to benefit from the savings, convenience and service advantage HouseCalls delivers.”

About Enercom – (www.enercomusa.com) – Enercom helps its energy company clients derive more value from their customer relationships by providing proprietary software applications, partner alliances and custom application development. Enercom’s clients are located throughout North America. For more information, please visit the company’s product demonstration site (www.energydepot.com) or contact Paul Conlan at 404-946-0196 or conlanp@enercomusa.com.

Posted on Wednesday, April 14th, 2004 at 4:04 am and is filed under Press Releases, Utilities.