Technology Helps Eliminate Postal Paranoia For Patients
Mobile, AL, Nov 9, 2001 - Software technology is easing the communication burden for physician practices while addressing the inherent skepticism of postal safety. Doctors are forgoing conventional mail-based lab reporting systems in favor of direct-to-patient systems. Such systems help put a patient's mind at ease while saving the practice staff inefficiencies, lost production time and wasted money.
Though the chance of receiving an "infected" letter is incredibly slim, most people are still concerned that their mail may come in contact with contaminated letters. By eliminating antiquated methods of mailed letters or reminder cards, patients can have more peace of mind.
How is it possible? TeleVox Software offers physicians a reliable solution called LabCalls®. LabCalls is a confidential messaging application that allows patients quicker access to information about their test results. Access is available 24/7 from any telephone or the Internet. All system activity is monitored and documented for future reference. The practice now has an indisputable record that the patient received the important test information.
"An added benefit of the LabCalls system is the amount of staff time it saves," said Neil Armentrout, President of TeleVox. "Our solutions help on a spectrum of issues and in times like the present, it is very rewarding to know that our technology can truly benefit both sides of the table."
Because patients can securely check their own lab results, the traditional task of taking messages, calling patients and playing phone tag is eliminated. Costs related to writing, producing and mailing lab letters are drastically reduced.
Doctors further reduce "post office paranoia" by using an automated appointment reminder system that delivers messages via phone, fax or email. This system called HouseCallsâ„¢, delivers messages day or night, providing patients with a professional and personal message about their treatment. Practices also use HouseCalls for appointment reminders, recall notices, no-show reschedules, emergency cancellations and other important messages.
All TeleVox communication products are HIPAA compliant.
About TeleVox Software, Inc.
TeleVox Software, Inc. is a leading developer and host of telephony-based, web-enabled, communication solutions. Founded in 1994, TeleVox has established a worldwide presence in over 4,000 practices by hosting and installing interactive communications platforms, allowing practices to contact and interact with their patients via telephone and web. TeleVox provides customized and branded communication solutions to a variety of industries including the healthcare, insurance, education, dental, government, and retail markets. Utilizing advanced messaging technology; TeleVox delivers over 600,000 messages and automated surveys via telephonic and electronic means every day. Industry-leading companies use TeleVox-developed solutions to communicate more effectively and efficiently with both existing and targeted customers. For more information on TeleVox Software, Inc. and its products, call 800.644.4266 or visit www.televox.com.
# # #