TeleVox and IDX deliver improved patient service and enhanced value to customers
Mobile, AL, May 24, 2001 - TeleVox Software Inc. and IDX Systems Corporation (Nasdaq:IDXC) and have joined forces to improve patient service and reduce costs for physician organizations using IDXtend®.
Working in conjunction with IDX's Healthcare Objects®, TeleVox's HouseCalls™ automatically delivers telephone appointment reminders by tapping into patient information contained in IDXtend (e.g. a patient's name, phone number, time and date of appointment). Once an appointment is scheduled or updated within IDXtend, the information is accessed and shared with HouseCalls.
The integration of the two products is possible because of a new offering from IDX called Healthcare Objects®, which integrates IDXtend with multiple external services, such as HouseCalls from TeleVox. Seamless integration between Healthcare Objects and HouseCalls eases the information distribution over secure networks.
HouseCalls, which is currently utilized by over 15,000 physicians nationwide, delivers messages to patients in a natural voice in multiple languages. TeleVox technology merges audible elements together creating a smooth streaming message. During message delivery, patients can interact with speech or touch tone responses. Patient responses are documented and reported back to the physician practice or clinic. Applications of the messaging solution include simple appointment confirmations, preventive health reminders, medication reminders, and recall notices.
TeleVox delivers the HouseCalls solution in an application service provider (ASP) and an installed format depending on customer needs. The HouseCalls ASP version produces a very high return on investment (ROI) for physician practices and integrated delivery networks while virtually eliminating start-up costs.
"IDX's vision of healthcare includes strengthening the connectivity between providers and patients," said James H. Crook, Jr., president and chief operating officer of IDX. "The combination of Healthcare Objects and TeleVox unites providers with patients and ultimately improves patient satisfaction."
"The Healthcare Objects platform provides the optimum seamless user interface between our software products," said Neil Armentrout, president of TeleVox. "We are happy that IDX chose TeleVox as an authorized Healthcare Objects partner with the opportunity to provide better service to IDX's respected base of clients."
About TeleVox Software, Inc.
TeleVox Software, Inc. is a leading developer and host of telephony-based, web-enabled, communication solutions. Founded in 1994, TeleVox has established a worldwide presence in over 3,500 practices by hosting and installing interactive communications platforms, allowing practices to contact and interact with their patients via telephone and web. TeleVox provides customized and branded communication solutions to a variety of industries including the healthcare, insurance, education, dental, government, and retail markets. Utilizing advanced messaging technology; TeleVox delivers over 600,000 messages and automated surveys via telephonic and electronic means every day. Industry-leading companies use TeleVox-developed solutions to communicate more effectively and efficiently with both existing and targeted customers. For more information on TeleVox Software, Inc. and its products, call 800.644.4266 or visit www.televox.com.
About IDX Systems Corporation
Founded in 1969, IDX Systems Corporation uses information technology to maximize value in the delivery of healthcare, improve the quality of patient service, enhance medical outcomes, and reduce the costs of care. IDX supports these objectives with a broad range of complementary, functionally rich, and highly integrated products installed at 2,600 client sites. Clients span the full care continuum including academic hospitals and medical centers, integrated delivery networks, and physician group practices in North America and the United Kingdom. Customers include 120,000 physicians who utilize practice management systems to improve patient care and other workflow processes. The IDX Web Strategy includes browser technology, e-commerce and web-based tools -- built using Internet architecture -- that facilitates access for patients, physicians and care providers to vital health information and data managed by the IDX clinical, administrative, financial, and managed care products. EDiX Corporation, an IDX subsidiary, offers medical transcription and clinical documentation services to physicians groups and hospital customers.
IDX Healthcare Objects® and IDXtend® are registered Trademarks of IDX Systems Corporation
HouseCalls™ and TeleVox® is a registered Trademark of TeleVox Software, Inc.
This press release contains forward-looking statements about IDX Systems Corporation that involve a number of risks and uncertainties. Among the important factors that could cause actual results to differ materially from those indicated by such forward-looking statements are difficulties in implementing systems, including Healthcare Objects and IDXtend, possible deferral, delay or cancellation by customers of computer system purchase decisions, possible failure of IDX to realize the benefits of its strategic alliance with Allscripts Healthcare Solutions, Inc., possible delay of system installations, development by competitors of new or superior technologies, changing economic, political and regulatory influences on the healthcare and Internet industries, changes in product pricing policies, general economic conditions and regulatory developments in the healthcare industry, and factors detailed from time to time in IDX's periodic reports and registration statements filed with the Securities and Exchange Commission, which important factors are incorporated herein by reference. IDX undertakes no obligation to update forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events, or changes in future operating results, financial condition or business over time.
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