1/18/11: 'The guys did the work and called me back when it was done. Great!'     ...     1/20/11: 'I think everything that could have been was and to my satisfaction. As a matter of fact, the Tech Support person helped us indirectly with another issue, (Informing us that our Adobe Reader needed to be updated!)! I deal with a lot of Customer Service representatives and my saying is that customer service is dead. Well, customer service is alive and well at TeleVox! You guys are Fantabulous!'     ...     1/18/11: 'I love how I can just call or click the build new report and it’s done, I don’t have to worry about my patients missing their appointments due to the no call reminder they really depend on it.'     ...     1/18/11: 'It was pretty darn easy...can't think of anything that would've made it easier!'     ...     1/18/11: 'Doing a great job!!'     ...     1/18/11: 'It was very easy; my request was resolved immediately with no effort on my part at all.'     ...     1/18/11: 'I'm extremely happy!'     ...     1/18/11: 'I have no complaints. All of my HouseCalls requests are handled quickly and efficiently. I am always kept up to date as to the status of the request. The people I deal with on a regular basis, Bryan Reed and the tech guys are great.'     ...     1/13/12: 'Never have a problem when cancelling appointments. I have a prerecorded message. I call, give Tech the info, and we are done! Reception staff loves it!!!'     ...     1/13/12: 'I simply had to convey the requested revisions - and they were done in an accurate and timely manner.'     ...     1/12/12: 'Fabulous as always!'     ...     1/10/12: 'In my opinion, TeleVox strives to be the leader in excellence when it comes to customer support. I know when I have a problem that it will be quickly resolved and with the upmost customer service skills. I have always highly recommended Televox and will continue to do so. Keep up the good work.'     ...     1/10/12: 'TeleVox is so wonderful and hassle free! Even when we have to adjust our call schedule for the holidays, it is so easy to get through to the service department. Everyone is always friendly and willing to help!'     ...     1/6/12: 'We are very happy with the services you provide for us and also for the time and care you have given us. Michelle Schaeffer is wonderful. She is very knowledgeable about your products and is very easy to work with.'     ...     1/6/12: 'You made it very easy. I was very pleased.'     ...     1/6/12: 'The support team is always great, quick turnaround time and friendly to work with.'     ...     1/5/12: 'Love TLink and the customer service. I am thankful I am able to talk to a real person and don't have to listen to telephone prompts. The employees are well spoken, friendly, and most important- knowledgeable and helpful.'     ...     1/4/12: 'It was effortless on my part. Good job.'     ...     12/31/11: 'I have been very impressed by the helpfulness and kindness of all of your staff! Cannot say that about too many companies...'     ...     12/31/11: 'The experience was seamless as far as getting it set up and the customer service was excellent. I would definitely recommend TeleVox.'     ...     12/31/11: 'THANK YOU to Terrance and Robert! Happy New Year!'     ...     12/31/11: 'Perfect service. Thank you.'     ...     12/30/11: 'Everything was great and done in a very timely manner!'     ...     12/30/11: 'The Customer Service staff I spoke to was very helpful & knowledgeable.'     ...     12/30/11: 'Your technical support people are all very nice and helpful.'     ...     12/30/11: 'As always excellent service.'     ...     12/28/11: 'Working with TeleVox support is always a pleasure.'     ...     12/26/11: 'Your staff is friendly and knowledgeable; your support is great and why we have purchased other products through you; your products are very professional and helpful for the areas they serve.'     ...     12/25/11: 'TeleVox is very easy to use and the tech support is great!'     ...     12/24/11: 'Fast and friendly service! Thanks TeleVox.'     ...     12/24/11: 'The process was quick and easy.'     ...     12/23/11: 'They understood what I needed & it was taken care of with no effort on my part.'     ...     12/21/11: 'There was nothing to make it easier. Ty did everything himself. I simply sit back and watch him control my computer. He was great.'     ...     12/21/11: 'Shannon and the crew at TeleVox were AWESOME!'     ...     12/21/11: 'We love how friendly the team is to work with.'     ...     12/20/11: 'The Tech representative was awesome. He made it a great experience. Thanks so much.'     ...     12/18/11: 'Amazing personalized help. Clearly understood the request and executed it extremely efficiently.'     ...     12/18/11: 'Great Job Christine Graham.'     ...     12/17/11: 'Your staff has always done what was necessary to get the job done Kudos to TeleVox as a whole.'     ...     12/16/11: 'Laurie Barnard was great to work with and very knowledgeable of the program!!'     ...     12/16/11: 'Jason was a great instructor. Everyone that I have made contact with at TeleVox has been nothing but professional, helpful and a pleasure.'     ...     12/16/11: 'Very good system'     ...     12/15/11: 'Job well done!'     ...     12/15/11: 'Televox has the best service I have ever encountered!!! Keep up the good work!!'     ...     12/14/11: 'Patrice was excellent! Very friendly and helpful, she had to go the extra mile because our computers had to be changed as the server is slow. She was very patient and cheerful through the whole process. When I had to call her again she returned my call very promptly, even though the problem was not hers. I deal with a lot of calls and she is a valuable addition to your team!'     ...     12/14/11: 'I fully appreciate the support that we have been provided, particularly by Katy, in the customization of our calls. We look forward to the benefits of using TeleVox in our business. Frankly, I don't know why we didn't engage TeleVox years ago!'     ...     12/14/11: 'Wow...hard? Really? Because I have been more than satisfied. Customer service is always friendly!! And my requests are taken care of immediately!! Love it and love my TeleVox!'     ...     12/13/11: 'Very efficient service...Thank you!'     ...     12/13/11: 'It was very easy!'     ...     12/13/11: 'Always a pleasure to work with you.'     ...     12/11/11: 'I'm extremely pleased.'     ...     12/10/11: 'Each time I have had to make changes to our call system things have went smoothly and timely.'     ...     12/9/11: 'I sent the script that needed added, the change was made, an email responding to my request was received...how could this have been easier?'     ...     12/9/11: 'TeleVox has a wonderful Customer Support Staff, my request was handled right away & I received a follow up call from Martin with an answer to my question. We appreciate the quality service.'     ...     12/8/11: 'Your company I love, love, love!!! Your customer service is outstanding and your reps are very knowledgeable! Any questions or concerns we ever have are answered on the first phone call. You have been extremely patient with us forwarding the needed information from our end and our phone company - TDS! I have recommended your TeleVox, TLink, and HouseCalls programs to numerous dental offices and other businesses - my chiropractor and medical doctor as well! Thank You!'     ...     12/8/11: 'Laurie was very helpful.'     ...     12/8/11: 'TeleVox is great!'     ...     12/7/11: 'Very happy with the technical support that I receive any time I call.'     ...     12/6/11: 'The process was extremely easy with Stacey Williams' help. She's great!'     ...     12/6/11: 'HouseCalls, we love the service.'     ...     12/6/11: 'Everything was above expected.'     ...     12/5/11: 'Terrance made it very easy and explained in detail for me. Awesome.'     ...     12/3/11: 'It couldn't have been easier. Christina Denson fulfilled my request efficiently with great follow-up.'     ...     12/3/11: 'It was unbelievable. Uploading went perfect. A life saver.'     ...     12/2/11: 'I put in ONE request, you handeled it perfectly, Thank you. You make my job easier!'     ...     12/2/11: 'It is a good system.'     ...     12/2/11: 'It was so easy. Everything was perfect.'     ...     12/1/11: 'Not one thing could have been easier or smoother. This was a wonderful experience.'     ...     12/1/11: 'You all are the most professional company I have ever had the pleasure to work with.'     ...     12/1/11: 'Sara made everything very easy.'     ...     12/1/11: 'Everything went smooth! Very professional and kind staff.'     ...     11/30/11: 'I find TeleVox very easy to use.'     ...     11/30/11: 'John did a great job explaining things and was patient with me     ...     11/30/11: 'Couldn't had made it any easier for us!!!'     ...     11/29/11: 'You always take great care of us!'     ...     11/29/11: 'It was perfectly easy. Frederick was great.'     ...     11/29/11: 'We are very happy with our service.'     ...     11/27/11: 'As always TeleVox came through and I even got a call with a message letting me know what had been done and that the work was complete.'     ...     11/22/11: 'Always quick and very helpful!'     ...     11/19/11: 'TeleVox web support is amazing! Smart, efficient, and friendly!'     ...     11/18/11: 'All of my questions were answered with much professionalism and knowledge!'     ...     11/18/11: 'Mike was GREAT!!!!'     ...     11/18/11: 'Great support!'     ...     11/17/11: 'Joel was extremely responsive, knowledgeable, and timely. He was great!'     ...     11/17/11: 'I am very satisfied and will refer my colleagues.'     ...     11/16/11: 'Ann and Kristine are a pleasure to work with.'     ...     11/15/11: 'You guys do a great job!'     ...     11/15/11: 'You all ROCK! Awesome customer service!'     ...     11/15/11: 'I have recommended TeleVox to several medical offices in the area.'     ...     11/9/11: 'Very pleased with TLink and customer service.'     ...     11/8/11: 'I used the live chat and someone came on right away and assured me that they would help me, and they did!'     ...     11/8/11: 'TeleVox is always helpful and efficient!!'     ...     11/8/11: 'Katy was very helpful.'     ...     11/5/11: 'Shannon and her team were great!! Very smooth transition!!'     ...     11/5/11: 'It was very easy - really enjoy not having to make all those calls.'     ...     11/4/11: 'It is a very easy system to use. Tech support is very helpful.'     ...     11/3/11: 'Love the service from TeleVox. Richard Pettway was my rep and he did a great job - very patient with me :) with my multitude of questions and very knowledgeable.'     ...     11/1/11: 'I appreciate Joel Jones!! He is always very helpful and I know I can count on him!'     ...     11/1/11: 'Extremely excellent customer service! Very pleasant to deal with.'     ...     10/5/11: 'You are the best!'
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Making contact with customers is one thing. Engagement is another. It is engagement that moves your customers to action, and that is our business - the business of Engagement Communications (EC). Since 1992, we have made it our business to help your business perform better. Our industry-leading hosted services decrease appointment no-shows, increase on-time bill payments, improve patient care, and even help utility companies get to their customers before the bad weather does.

From website interaction to voice notification, email and SMS messaging; ranging from small groups to millions of outbound interactions a day -- TeleVox is here to help you capture, connect, engage with and activate your customers.

To find out more, please let us engage you in a conversation by choosing your industry above.

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